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The published contract terms of cloud infrastructure and AI model providers, archived twice daily and laid out side by side. Every value links to the source document.

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Baseten

Published terms, citations, and change history.

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Documents archived

Extracted terms

General contract terms

Capacity & reservation terms ✓ Quote verified against source

Reserved vs on-demand capacity concept referenced in SLA; commercial commitment terms negotiated privately, not published

“capacity that is not reserved (eg on-demand capacity) or Customer reaching or exceeding its…”
Source: Baseten Service Level Agreement · fetched 2026-07-18

Data use & AI training ✓ Quote verified against source

No training on Customer Content stated; Baseten owns anonymized/aggregated Statistical Data used to improve Services; ZDR not specified

“compile deidentified, anonymized and/or aggregated statistical information related to the usage and performance”
Source: Baseten Terms and Conditions · fetched 2026-07-18

Suspension rights ✓ Quote verified against source

Suspension for fees more than 30 days overdue; immediate discontinuation, no notice specified

“suspend all Authorized Users' and Customer's access to the Services if any Fees are…”
Source: Baseten Terms and Conditions · fetched 2026-07-18

Termination ✓ Quote verified against source

Termination for breach with 30-day cure; non-renewal 60 days' notice; 20-day post-termination data retrieval window

“For twenty (20) days after the end of the Term...Baseten will make Customer Content…”
Source: Baseten Terms and Conditions · fetched 2026-07-18

Unilateral modification ✓ Quote verified against source

Baseten may change Terms at sole discretion; material changes effective on acceptance or next renewal; email/website notice attempted

“Baseten may change these Terms from time to time at its sole discretion”
Source: Baseten Terms and Conditions · fetched 2026-07-18

Governing law & disputes ✓ Quote verified against source

Delaware law; courts of New Castle County, Delaware; no arbitration stated; no class-action waiver stated

“governed and interpreted by and under the laws of the State of Delaware”
Source: Baseten Terms and Conditions · fetched 2026-07-18

Liability caps & carveouts ✓ Quote verified against source

Cap = fees paid in 12 months preceding; consequential/indirect damages waived; no express carveouts stated

“WILL NOT EXCEED THE FEES PAID BY CUSTOMER TO BASETEN DURING THE TWELVE (12)…”
Source: Baseten Terms and Conditions · fetched 2026-07-18

Output IP indemnification ✓ Quote verified against source

IP indemnity covers Baseten Products & Services infringement; no specific output/Customer Model Output indemnity; Customer Content excluded

“alleging that the Baseten Products & Services infringes such third party's patents, copyrights or…”
Source: Baseten Terms and Conditions · fetched 2026-07-18

Model deprecation & version pinning No provision found

Reviewed Baseten Service Level Agreement and 4 other governing documents: no provision addresses this term.

Benchmarking & eval restrictions No provision found

Reviewed Baseten Service Level Agreement and 4 other governing documents: no provision addresses this term.

No-compete-training clauses ✓ Quote verified against source

competing-models-only (restriction on building similar/competitive product or service)

“access or use the Baseten Products & Services to build a similar or competitive…”
Source: Baseten Terms and Conditions · fetched 2026-07-18

Capacity delivery remedies ✓ Quote verified against source

Scaling beyond provisioned/committed capacity excluded from SLA; no delivery remedy stated for reserved capacity

“it does not measure Customer's ability to scale beyond its provisioned or committed capacity”
Source: Baseten Service Level Agreement · fetched 2026-07-18

Hardware substitution rights No provision found

Reviewed Baseten Service Level Agreement and 4 other governing documents: no provision addresses this term.

Assignment & financing clauses ✓ Quote verified against source

Consent required except merger/acquisition/asset sale/operation of law; no lender step-in/financing language

“either party may assign this Agreement in connection with a merger, acquisition, reorganization or…”
Source: Baseten Terms and Conditions · fetched 2026-07-18

Service level (SLA) terms

Availability definition ✓ Quote verified against source

instance/service-level System Availability; 99.9% monthly commitment (commercially reasonable efforts)

“System Availability...equals or exceeds ninety-nine point nine percent (99.9%) during each calendar month”
Source: Baseten Service Level Agreement · fetched 2026-07-18

Credit regime ✓ Quote verified against source

Service credits per table; max 40% of monthly amount; credits applied to future use; SLA sole remedy

“maximum amount of Service Credits...will not exceed forty percent (40%) of the amount due”
Source: Baseten Service Level Agreement · fetched 2026-07-18

Claim mechanics ✓ Quote verified against source

Customer must email billing@baseten.co within 24 hours of downtime with incident description and duration evidence

“to billing@baseten.co within twenty four hours following such Unscheduled Downtime”
Source: Baseten Service Level Agreement · fetched 2026-07-18

SLA exclusions ✓ Quote verified against source

Force majeure, customer fault/misuse, scheduled maintenance, third-party hosting failures, internet/network, throttling/capacity

“throttling, rate-limiting, queuing, or reduced throughput resulting from capacity that is not reserved”
Source: Baseten Service Level Agreement · fetched 2026-07-18

Data protection & privacy

International data transfer mechanism Quote not verified against source

SCCs (Decision (EU) 2021/914) for EU transfers; UK Transfer Addendum for UK; adequacy referenced; SCCs governed by Irish law

““SCCs” means the standard contractual clauses approved by the European Commission”
Source: Baseten Data Processing Addendum · fetched 2026-07-18

Data residency commitments ✓ Quote verified against source

No regional commitment; global processing reserved (processed at operating offices and other places)

“information may be transferred to - and maintained on - computers located outside of…”
Source: Baseten Privacy Policy · fetched 2026-07-18

Sub-processor transparency ✓ Quote verified against source

List published at trust.baseten.co; 15 days' advance notice of new sub-processors; objection within 5 days

“notify Customer if it engages a new Sub-Processor at least fifteen (15) days prior”
Source: Baseten Data Processing Addendum · fetched 2026-07-18

Government access commitments ✓ Quote verified against source

May disclose Personal Data if required by law or valid public-authority requests; notice before business-transfer transfers; no challenge commitment or transparency report

“required to disclose Your Personal Data if required to do so by law or…”
Source: Baseten Privacy Policy · fetched 2026-07-18

Retention & human review of content ✓ Quote verified against source

Baseten may use Service Data to investigate fraud/unlawful use; no explicit human review of Customer Content stated

“to investigate fraud, spam, wrongful or unlawful use of the Services”
Source: Baseten Data Processing Addendum · fetched 2026-07-18

Accountability & transparency

Prohibited high-risk uses Quote not verified against source

Not specified in provided documents (Acceptable Use Policy referenced in Trust Center but not included)

Appeal & redress mechanisms No provision found

Reviewed Baseten Service Level Agreement and 4 other governing documents: no provision addresses this term.

EU AI Act role allocation No provision found

Reviewed Baseten Service Level Agreement and 4 other governing documents: no provision addresses this term.

Change history

Baseten: Baseten Sub-processors (Trust Center) subprocessor_list 2026-08-15

The Trust Center added a new "Subprocessor Update" entry announcing three new sub-processors-Parallel AI (web search), and QumulusAI and Argentum AI (cloud infrastructure)-while retaining the prior ISO 27001 certification announcement lower on the page.

Sub-processor transparency

AI-generated description; verify against the source before relying on it.

sourceCompare full documents side by side
Preview of changes
ISO 27001 Certification Subproccessor Update ISO 27001 Certification Copy link Compliance We’re excited to share that our ISO 27001 certification is now available in the Trust Center. Achieving ISO 27001 is an important milestone in… We are adding the following entities to our list of subprocessors: Parallel AI, QumulusAI, and Argentum AI. Parallel AI will be used for web search. QumulusAI and Argentum AI will… ISO 27001 Certification Copy link Compliance We’re excited to share that our ISO 27001 certification is now available in the Trust Center. Achieving ISO 27001 is an important milestone in…

View prior version · View current version

Baseten: Baseten Sub-processors (Trust Center) subprocessor_list 2026-08-11

The Trust Center page was updated to announce Baseten's new ISO/IEC 27001 certification, replacing a prior SOC 2 Type 2 announcement, and removed the SIG Lite self-assessment reference.

Sub-processor transparency

AI-generated description; verify against the source before relying on it.

sourceCompare full documents side by side
Preview of changes
Baseten's SOC 2 Type 2 is now available ISO 27001 Certification ISO/IEC 27001 ISO/IEC 27001 COMPLIANCE SELF-ASSESSMENTS SIG Lite ISO 27001 Certification Copy link Compliance We’re excited to share that our ISO 27001 certification is now available in the Trust Center. Achieving ISO 27001 is an important milestone in…

View prior version · View current version · Internet Archive, before

Baseten: Baseten Sub-processors (Trust Center) subprocessor_list 2026-08-05

The update replaces the prior announcement about Baseten's SOC 2 Type 2 report availability with a broader compliance notice referencing both the SOC 2 report and a new independent third-party HIPAA assessment report, both now available in the Trust Center for customer/partner request.

Sub-processor transparency

AI-generated description; verify against the source before relying on it.

sourceCompare full documents side by side
Preview of changes
Baseten's SOC 2 Type 2 is now available Baseten's SOC 2 Type 2 is now available Copy link Compliance Our latest SOC 2 report and independent third-party HIPAA assessment report are now available in the Baseten Trust Center,… Baseten's SOC 2 Type 2 is now available Copy link Compliance Baseten's SOC 2 Type 2 report for the period of June 1, 2024 through May 31, 2025 is now…

View prior version · View current version · Internet Archive, before

Baseten: Baseten Sub-processors (Trust Center) subprocessor_list 2026-07-25

Baseten updated its Trust Center subprocessor list, removing Hubspot, Stripe, Clazar, Salesforce, and Slack because they are no longer used or do not process personal data. The page also reflects reorganized compliance content (e.g., SIG Lite Questionnaire and CSA STAR Level 1 announcements) moved or restated within the Trust Center.

Sub-processor transparency

AI-generated description; verify against the source before relying on it.

sourceCompare full documents side by side
Preview of changes
Subproccessor Update Shared Assessments - SIG Lite Copy link Compliance We're pleased to announce that the SIG Lite Questionnaire is now available in our Trust Center. This addition further expands the security… We are removing the following entities to our list of subprocessors: Hubspot, Stripe, Clazar, Salesforce, and Slack. These are no longer used or do not process personal data for Baseten.… Shared Assessments - SIG Lite Copy link Compliance We're pleased to announce that the SIG Lite Questionnaire is now available in our Trust Center. This addition further expands the security…

View prior version · View current version · Internet Archive, before

Extracted 2026-08-15 02:22 UTC with claude-opus-4-8.